Global Account Management Director

1 week ago

Brisbane, Queensland, Australia Eventsair Full time

At Eventsair, we are seeking a seasoned professional to lead our global account management team. As the Global Account Management Director, you will be responsible for driving performance, retention, and growth across a portfolio of over 700 accounts.

About Us

Eventsair is a leading provider of award-winning event management software to organizers of in-person, hybrid, and virtual events. Our platform has been used for some of the world's most demanding events, including the Rugby World Cup, London Olympics, and Birmingham Commonwealth Games.

Key Responsibilities:

  • Leadership and Performance Management:
    • Lead a global team of Account Managers, ensuring optimal performance across regions (APAC, America, and Europe).
    • Develop and execute strategic account management initiatives, working closely with cross-functional teams to ensure customer success and continuous value delivery.
  • Churn and Renewal Management:
    • Take ownership of churn and renewal metrics, ensuring high retention rates and proactive management of renewals across all regions.
    • Maintain a minimum revenue retention rate of 100% through effective retention strategies, including customized client engagement plans based on customer tiering.
  • Revenue Growth and Upsells:
    • Identify opportunities to increase Annual Recurring Revenue (ARR) by selling additional products and services, such as Smart Connectors and Payment Processing.
    • Collaborate with sales teams to build upsell and cross-sell strategies, driving growth across the global portfolio and meeting monthly and annual revenue targets.
  • Strategic Planning and Execution:
    • Develop a global account management strategy with a focus on optimizing customer relationships and expanding business opportunities.
    • Oversee the implementation of a tiered account management approach, ensuring tailored engagement for high, medium, and low-touch accounts.
  • Customer Advocacy and Relationship Building:
    • Cultivate strong, strategic relationships with key accounts, acting as a trusted advisor to help clients achieve their business objectives.
    • Serve as the primary escalation point for any major customer issues and coordinate with internal teams to resolve them efficiently.

What You Will Need for This Role:

To be successful in this role, you will need:

  • A minimum of 8 years of leadership experience in account management or customer success, ideally within the event technology or B2B SaaS space.
  • Proven experience in managing global teams and driving revenue growth through account retention, upsells, and client expansion strategies.
  • Strong analytical skills, with the ability to interpret data and make informed decisions that drive customer success and business growth.
  • Excellent communication, negotiation, and relationship-building skills, capable of managing complex accounts and ensuring customer satisfaction.

Salary Range:

$120,000 - $180,000 per year, depending on experience.

Benefits:

  • Fantastic flexibility, with hybrid working options and a generous parental leave policy.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • The opportunity to work with a dynamic and innovative company, committed to delivering exceptional customer experiences.

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