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3 days ago
We are looking for an experienced Technical Support Specialist to join our IT support team. This role involves handling complex technical issues, providing second-line support, and maintaining IT systems and services.
Key Responsibilities:- Provide advanced technical support for desktop, laptop, mobile, and peripheral issues.
- Troubleshoot hardware and software problems related to Windows, macOS, Office 365, printers, and network connectivity.
- Manage user accounts, password resets, and group permissions in Active Directory.
- Resolve escalated tickets within SLA guidelines and accurately document all actions and communications.
- Escalate complex issues to senior support teams when necessary.
- 3+ years' experience in an IT support or service desk role.
- Strong knowledge of Windows 10/11, macOS, Office 365, and basic networking principles.
- Experience with remote support tools, ticketing systems, and endpoint management systems.
- Solid understanding of ITIL service management frameworks.
- Certifications such as CompTIA A+, ITIL Foundation, or Microsoft (MCP/MCSA).
- Familiarity with cloud-based services and collaboration tools.
- A supportive work environment with opportunities for growth and development.
- Competitive compensation and benefits package.
- Access to state-of-the-art equipment and training resources.
If you are a motivated and customer-focused individual with a passion for technology, please submit your application with your resume and cover letter.
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