Japanese Language Travel Experience Advisor

7 days ago

Perth, Western Australia beBeeCustomerService Full time $90,000 - $110,000
Customer Service Specialist We are currently recruiting Customer Service Specialists to join our team in Yokohama, Japan. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. You will be responsible for delivering excellent customer service and managing the needs of our customers through our communication channels. Key Responsibilities:
  • Deliver excellent customer service and manage the needs of our customers through our communication channels (phone, email, and live chat)
  • Support a combination of Agoda products to meet business needs after receiving the required training
  • Professionally handle a high volume of inquiries from clients and customers
  • Be accountable for meeting individual KPIs and team goals
  • Understand and deliver business strategies, and improve customer service through the execution of self-service options
  • Continuously identify opportunities for work process improvements
  • Communicate with Team Leaders and/or Managers as needed
  • Perform office-based administrative duties as required
  • Demonstrate a high degree of integrity and confidentiality—maintain the confidentiality of customer information at all times
  • Take ownership of customer issues and concerns, including operational issues, pricing, invoice queries, etc
About Us: We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. We bring individuals and cultures closer together, fostering empathy, understanding and happiness. We aim to make travel easy and rewarding for everyone. Requirements:
  • Excellent command of spoken and written business-level English, and native-level Japanese or JLPT N1 qualification
  • Immaculate telephone manners and communication skills
  • Excellent listening skills, critical thinking, and attention to detail
  • Minimum typing speed of 35 words per minute
  • Willingness to work rotating shifts, including weekends and public holidays
  • Ability to work both independently and as part of a team
  • Demonstrate a high degree of integrity and confidentiality
Benefits: We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Contact Us: If you are looking for a challenging and rewarding career in customer service, please submit your application.

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