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Quality Assurance and Training Coordinator

2 months ago


Gold Coast, Queensland, Australia PICA Group Full time

About the Role:

We are seeking a highly skilled Quality Assurance and Training Coordinator to join our National Strata Support team at PICA Group. This is a pivotal role in ensuring that our operations meet the highest standards of quality and that our staff are well-trained and equipped to perform their roles effectively.

Key Responsibilities:

  • Quality Assurance: Implement and maintain high standards through regular audits, data analysis, and collaboration to address and resolve quality issues.
  • Training: Design, deliver, and assess training programs to meet the needs of new and existing employees, fostering continuous improvement and professional development.
  • Feedback Management: Collect, analyze, and act on customer feedback to improve service delivery and promote a culture of open and constructive feedback.

About You:

  • You have proven experience in quality assurance, training, and feedback management.
  • Desired but not required is a Bachelor's degree in a relevant field (e.g. Business, Education, Quality Management) or possess equivalent experience.
  • You have strong analytical skills with the ability to generate and interpret quality metrics.
  • You excel in designing and delivering engaging training programs.
  • You possess excellent communication and interpersonal skills.
  • Experience working in a call centre environment is not essential but strongly preferred.

About PICA Group:

PICA Group is a leading provider of strata management services, with a team of friendly, dedicated professionals who are passionate about delivering exceptional results for our clients. We work together in a supportive and innovative environment, always striving to provide the best for our clients and each other.

What We Offer:

  • Flexibility: Hybrid work schedules working from home five days each fortnight.
  • A Day Off: On your birthday because you deserve it.
  • Benefits: Paid parental leave, discounted health insurance, hospital excess coverage, discounted fitness memberships, and study leave, to name a few.