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Quality Assurance and Training Coordinator
2 months ago
About the Role:
We are seeking a highly skilled Quality Assurance and Training Coordinator to join our National Strata Support team at PICA Group. This is a pivotal role in ensuring that our operations meet the highest standards of quality and that our staff are well-trained and equipped to perform their roles effectively.
Key Responsibilities:
- Quality Assurance: Implement and maintain high standards through regular audits, data analysis, and collaboration to address and resolve quality issues.
- Training: Design, deliver, and assess training programs to meet the needs of new and existing employees, fostering continuous improvement and professional development.
- Feedback Management: Collect, analyze, and act on customer feedback to improve service delivery and promote a culture of open and constructive feedback.
About You:
- You have proven experience in quality assurance, training, and feedback management.
- Desired but not required is a Bachelor's degree in a relevant field (e.g. Business, Education, Quality Management) or possess equivalent experience.
- You have strong analytical skills with the ability to generate and interpret quality metrics.
- You excel in designing and delivering engaging training programs.
- You possess excellent communication and interpersonal skills.
- Experience working in a call centre environment is not essential but strongly preferred.
About PICA Group:
PICA Group is a leading provider of strata management services, with a team of friendly, dedicated professionals who are passionate about delivering exceptional results for our clients. We work together in a supportive and innovative environment, always striving to provide the best for our clients and each other.
What We Offer:
- Flexibility: Hybrid work schedules working from home five days each fortnight.
- A Day Off: On your birthday because you deserve it.
- Benefits: Paid parental leave, discounted health insurance, hospital excess coverage, discounted fitness memberships, and study leave, to name a few.