
Product Support Analyst
4 days ago
- Data Development and Documentation: Creating and updating core product line and project/customer-specific LSA data and documentation in accordance with our quality management system processes and customer requirements.
- Record Updates: Regularly updating LSA records based on internal and external reviews, equipment modifications, and customer feedback, while resolving any data inconsistencies with originator.
- Customer Support: Actively supporting customer verification reviews and implementing corrective actions based on outcomes.
- Project Planning and Monitoring: Monitoring performance to project plan and budget, coordinating actions to meet project objectives, participating in or conducting customer technical and program reviews, and resolving identified discrepancies and initiating corrective actions.
- Continuous Improvement: Contributing to the ongoing enhancement of LSA processes, procedures, and tools to drive efficiency and effectiveness.
- Cert IV or equivalent in a discipline relating to product support, and typically 9 or more years work experience, or an equivalent combination of technical education and experience.
- Demonstrated ability to analyse and interpret aerospace systems and associated technical information to develop high-quality, compliant LSA products.
- Extensive experience with definition, set-to-work, and operation of Product Support and life-cycle analysis-related business systems.
- Expertise and ability to collect, organize, synthesise, and analyse data; summarise findings; develop conclusions and recommendations from appropriate data sources at the department level.
- Complete knowledge of processes and tools to maintain, archive, and retrieve digital files. Complete ability in constructing/building and providing reports and presentation material as needed for assigned projects.
- Knowledge of research tools (e.g., search engines, library databases), methods (e.g., search parameters), and appropriate resources (e.g., external experts) to gather needed data.
- Aerospace Maintenance - Knowledge of aerospace maintenance concepts, processes (e.g., supply, procurement), and support systems.
- Specific Equipment Systems - Knowledge of UAS system/hardware (e.g., navigation, sensors, propulsion, Command and Control (C2) data links, etc.) maintenance and operation.
- Understanding of Configuration and Data Management principles.
- Demonstrated experience of Commonwealth Department of Defence logistic requirements.
Benefits:
This role offers opportunities for career growth and professional development, working with a leading provider of UAS services.
We value our employees' skills and expertise, offering a supportive work environment that promotes collaboration and innovation.
How to Apply:
Please submit your application, including your resume and cover letter, highlighting your relevant skills and experience.
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