Wellbeing Education Specialist

4 days ago

Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $85,000 - $110,000
About Us

We are on a mission to transform wellbeing education and support schools in their journey.

Our goal is to make sure teachers, school leaders, parents, and students love the wellbeing programs they run with us.

  • We work closely with our clients to understand their unique needs and challenges.
  • We provide hands-on, people-focused support to drive impact and engagement.
  • Our team collaborates to improve processes, share customer insights, and help shape new product features.
  • We stay up-to-date on education and policy changes to keep our clients ahead of the curve.
The Role

As a Customer Success Manager, you will play a key role in driving our growth and success.

Your mission is to build strong relationships with our clients, drive engagement, grow and retain our client base, and collaborate with our team to improve our services.

  1. Build and maintain strong relationships with our clients through regular communication, coaching, and support.
  2. Use data and insights to identify key moments in a client's journey and provide timely support to drive engagement.
  3. Grow and retain our client base by helping them expand our services into new areas and leading renewal and revenue growth conversations.
  4. Collaborate with our team to improve our processes, share customer insights, and help shape new product features.
  5. Stay up-to-date on education and policy changes to keep our clients ahead of the curve.
What You'll Do

As a Customer Success Manager, your responsibilities will include:

• Building and maintaining strong relationships with our clients

• Driving engagement and growth through data-driven insights

• Collaborating with our team to improve our services and processes

• Staying up-to-date on education and policy changes to keep our clients ahead of the curve

• Identifying opportunities for growth and retention

About You

To succeed in this role, you will need:

• 1-3 years experience in SaaS customer success

• A proven track record of building and maintaining strong relationships with clients

• Excellent communication, coaching, and problem-solving skills

• Ability to work autonomously and collaboratively as part of a dynamic team

• Strong analytical and problem-solving skills

• Passion for improving wellbeing education and supporting schools

Why Join Us?

At our company, we offer a flexible, hybrid work environment that fits your lifestyle.

Our team is passionate about improving wellbeing education and supporting schools, and we're looking for like-minded individuals to join our team.

Join us and be part of a dynamic team that is making a real difference in the lives of young people.

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