Solicitor for Everyday Banking and Customer Experience

17 hours ago


Mount Ommaney, Queensland, Australia ANZ Full time

About Our Organisation

We are ANZ, a leading bank in Australia, dedicated to delivering exceptional customer experiences through our sales and service teams.

About the Role

As a Solicitor for Everyday Banking and Customer Experience, you will play a crucial role in supporting customers via face-to-face interactions and inbound/outbound calls, providing timely and accurate information on Everyday Banking enquiries, account openings, and processes.

Your Key Responsibilities

  • Deliver customer-obsessed service that drives customer satisfaction and first-call resolution.
  • Provide expert advice on Everyday Banking products and services to customers.
  • Demonstrate excellent listening and communication skills to build trust and exceed customer expectations.
  • Contribute to a team culture that is balanced across people, customer, risk, and performance.

Your Ideal Qualifications and Skills

  • Experience in delivering high-quality customer experiences in a sales and service environment.
  • Strong knowledge of Everyday Banking products and services.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.

Your Benefits

As an employee of ANZ, you can expect a range of benefits, including:

  • A competitive salary of $60,000 - $80,000 per annum, depending on experience.
  • A comprehensive training program to develop your skills and knowledge.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive team environment.

Why Join Us?

At ANZ, we value diversity and inclusion, and we welcome applications from everyone. We believe that our differences are what make us stronger, and we're committed to creating a workplace where everyone feels valued and respected.



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