Clinical Operations Manager

2 weeks ago


Port Macquarie, New South Wales, Australia Sonova Full time

About the Role

We are seeking an experienced Clinical Operations Manager to lead our hearing clinic in Port Macquarie, NSW. In this key leadership role, you will oversee the clinic's daily operations, ensuring a seamless client experience while driving business performance.

The successful candidate will work closely with our team of Clinicians (Audiologists/Audiometrists) to provide exceptional care to our predominantly older clientele, helping them manage their hearing health. Full training and ongoing support provided.

This is a permanent full-time position with a fixed roster between Monday and Friday, 9:00 AM – 5:00 PM.

Responsibilities

  • Leading the clinic's operations to ensure an exceptional client experience and business efficiency.
  • Managing clinic administration, reception duties, and scheduling to maximise appointment availability.
  • Providing hands-on support to Clinicians, ensuring smooth workflow and outstanding client care.
  • Maintaining financial and business controls, including accurate billing, stock management, and compliance with company policies.
  • Building strong relationships with clients, responding to feedback, and continuously improving service levels.
  • Driving commercial performance, analysing results, and working with leadership to achieve business goals.
  • Coordinating team communications, training new staff, and fostering a collaborative clinic culture.

What We Offer

  • Competitive remuneration package including base salary plus monthly performance bonuses
  • Salary packaging options
  • Uniform Allowance
  • Paid Parental Leave
  • Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
  • Generous employee discounts on Sonova Products for yourself and your family
  • Online Wellbeing Centre & Employee Assistance Program (EAP)
  • Access to the LinkedIn Learning Platform
  • Opportunity to grow and develop in your role and beyond
  • A values driven and people-centered culture
  • Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
  • A genuinely rewarding role with purpose and meaning


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