Customer Service Representative

7 days ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $80,000 - $110,000

Job Title: Customer Service Manager

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This is an exciting opportunity for a highly motivated and experienced customer service professional to join our team as a Customer Service Manager.

The successful candidate will have strong leadership skills and the ability to manage a team of customer service representatives, ensuring excellent customer satisfaction, performance, and compliance.

Key Responsibilities:

  • Manage day-to-day administration, including workflow and process
  • Implement and manage processes and procedures to ensure compliance and effective operations
  • Recruit, train, and develop staff to achieve high-level customer service standards
  • Prepare management reports and provide data-driven insights to drive business decisions
  • Work with cross-functional teams to drive operational efficiencies and improve customer experience

Requirements:

  • At least 3 years' experience in a similar industry role
  • Strong leadership and team management skills
  • Able to prepare management reports and provide data analysis
  • Highly motivated, self-starting attitude with eagerness to learn and adapt quickly
  • Excellent communication and interpersonal skills
  • Critical thinking and problem-solving skills, with ability to work autonomously and manage time effectively

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and reward for outstanding performance

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