National Technical Support Specialist with Structured Cabling Expertise
3 weeks ago
Molex Connected Enterprise Solutions is seeking a highly skilled National Technical Support Specialist to join our team in Australia and New Zealand.
About the RoleThis full-time, remote position offers an exciting opportunity to provide technical support and expertise to our organisation. As a key member of our global technical group, you will collaborate with sales teams, distributors, consultants, and customers to deliver value-added solutions and ensure seamless communication across the globe.
The ideal candidate will have 5-10 years of experience in a similar role, with a strong understanding of the structured cabling market in ANZ and expert knowledge in copper and fibre structured cabling solutions. BICSI -RCDD accreditation and excellent presentation skills are also highly valued.
Key Responsibilities- Provide remote and onsite technical support to the organisation, enabling sound business decision-making and adherence to relevant standards.
- Collaborate with sales teams to ensure the role is seen as a value-add to the business, both internally and externally.
- Develop globally aligned technical solutions and share technical information with global staff.
- Contribute to the online Customer Service Portal system, creating technical white papers, supporting documentation, and training materials.
- Coordinate and conduct installer practical training.
In return for your expertise, we offer a competitive salary (approximately AU$80,000 - AU$120,000 per annum) and a comprehensive benefits package, including 20 days' annual leave, public holidays, and a car allowance. You will also receive a mobile phone and laptop supplied by Molex, allowing you to work remotely and effectively support our organisation.
Requirements- 5-10 years' experience in a similar role.
- Strong understanding of the current structured cabling market in ANZ and expert knowledge in copper and fibre structured cabling solutions.
- BICSI -RCDD accreditation or ability to obtain.
- Excellent presentation and communication skills.
- Able to travel to customers as needed.
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Melbourne, Victoria, Australia Molex Full timeMolex Connected Enterprise Solutions is seeking a highly skilled National Technical Support Specialist to provide pre and post technical support to the organisation in Australia and New Zealand.This role provides an exciting opportunity to develop effective relationships with key customers, distributor partners, consultants, and CI partners to help them...
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