National Technical Support Specialist with Structured Cabling Expertise

3 weeks ago


Melbourne, Victoria, Australia Molex Full time

Molex Connected Enterprise Solutions is seeking a highly skilled National Technical Support Specialist to join our team in Australia and New Zealand.

About the Role

This full-time, remote position offers an exciting opportunity to provide technical support and expertise to our organisation. As a key member of our global technical group, you will collaborate with sales teams, distributors, consultants, and customers to deliver value-added solutions and ensure seamless communication across the globe.

The ideal candidate will have 5-10 years of experience in a similar role, with a strong understanding of the structured cabling market in ANZ and expert knowledge in copper and fibre structured cabling solutions. BICSI -RCDD accreditation and excellent presentation skills are also highly valued.

Key Responsibilities
  • Provide remote and onsite technical support to the organisation, enabling sound business decision-making and adherence to relevant standards.
  • Collaborate with sales teams to ensure the role is seen as a value-add to the business, both internally and externally.
  • Develop globally aligned technical solutions and share technical information with global staff.
  • Contribute to the online Customer Service Portal system, creating technical white papers, supporting documentation, and training materials.
  • Coordinate and conduct installer practical training.
What We Offer

In return for your expertise, we offer a competitive salary (approximately AU$80,000 - AU$120,000 per annum) and a comprehensive benefits package, including 20 days' annual leave, public holidays, and a car allowance. You will also receive a mobile phone and laptop supplied by Molex, allowing you to work remotely and effectively support our organisation.

Requirements
  • 5-10 years' experience in a similar role.
  • Strong understanding of the current structured cabling market in ANZ and expert knowledge in copper and fibre structured cabling solutions.
  • BICSI -RCDD accreditation or ability to obtain.
  • Excellent presentation and communication skills.
  • Able to travel to customers as needed.


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