IT Support Specialist Position for Career Advancement

4 days ago

Sydney, New South Wales, Australia Career Panacea Full time
About the Role

Career Panacea is seeking a highly motivated and detail-oriented IT Support Intern to join our team. This internship offers an excellent opportunity for individuals to gain hands-on experience in a dynamic environment and develop valuable skills in troubleshooting, problem-solving, and technical support.

Job Responsibilities
  • Interact with various computer platforms in a multi-layered client-server environment, ensuring seamless operation and optimal performance.
  • Diagnose and resolve a wide range of Windows applications and networking problems, minimizing downtime and ensuring business continuity.
  • Troubleshoot network connectivity issues in LAN/WAN environments, utilizing advanced diagnostic tools and techniques.
  • Coordinate with vendor support teams to resolve complex technical issues and ensure prompt resolution.
  • Escalate issues beyond the scope of IT support engineers to Tier 3 support teams, guaranteeing effective issue resolution.
  • Perform general preventative maintenance tasks on computers, laptops, printers, and authorized peripheral equipment, ensuring optimal performance and reducing downtime.
  • Perform remedial repairs on computers, laptops, printers, and authorized peripheral equipment, restoring functionality and resolving technical issues.
Benefits
  • Hands-on industry exposure to bridge the gap between education and employment, offering flexibility on a part-time basis.
  • Potential for securing a job following the completion of the internship for the right talent.
  • Low placement fee charged only upon successful placement, with no registration fees.
  • Opportunity to work alongside professionals in your industry, expanding your network, competencies, and career growth.
  • Wealth of knowledge and transferable skills gained through this internship, including a work experience letter from the host company.
Requirements
  • A strong understanding of computer systems, networking protocols, and operating systems.
  • Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
  • Effective communication and interpersonal skills, with the ability to coordinate with vendor support teams.
  • Ability to work independently and as part of a team, with a strong commitment to delivering high-quality results.
Compensation

The estimated salary for this position is $50,000 - $60,000 per annum, depending on location and experience. This competitive compensation package reflects the value we place on attracting and retaining top talent in the industry.

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