Solution Expert with Business Acumen

1 week ago

Melbourne, Victoria, Australia Thirdera Full time

Company Overview

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Thirdera is a leading global ServiceNow partner transforming the way companies experience the platform.

We empower our clients to unlock business and customer workflows in the cloud through digitization and automation.

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Salary Range:$120,000 - $160,000 per year

Welcome to Pay for Performance We provide competitive compensation, generous benefits, and a professional and culturally diverse work environment.

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Job Description

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As a Solution Consultant at Thirdera, you will provide ServiceNow customers with business value-oriented decision support.

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You will evaluate the power of what is possible, helping companies build revenue, delight their customers, and conquer the future before the competition.

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Your responsibilities include:

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  • Demonstrate and grow expertise, curiosity, and showmanship.\
  • Identify, document, present, and discuss potential ServiceNow solutions to client business needs.\
  • Maintain a level of ServiceNow expertise that allows confident recommendations and scoping questions.\
  • Lead the response to Request for Information/Proposal documents.\
  • Stay current on product developments/releases to a level required for demo and scoping.\
  • Investigate and share competitive landscape intelligence and differentiators between Thirdera and competitors.\
  • Craft concise and compelling proposals and statements of work.\
  • Provide enablement to the sales team about ServiceNow enhancements that can address customer needs.\
  • Responsible and accountable for investigating and understanding client challenges such as business drivers, evolving business needs, security, customer satisfaction, employee turnover, manual and/or ad hoc process.\
  • Responsible for identifying technology limitations and deficiencies in existing systems and associated process, procedures, and methods.\
  • Serve as a confident ServiceNow subject matter expert at executive briefings/marketing events.\
  • Analyses clients' needs in an efficient and timely manner, produces requirements documentation, and system plans.\
  • Confidently diagnose errors in ServiceNow implementation to ensure programs and applications will perform to services quality standards.\
  • Identify and communicate client ROI and value in proposal presentations.\
  • Provide advice through developing proposals for ServiceNow implementation, including recommending software upgrades and/or purchases.\
  • Confidently locate and address any potential risks that could affect the delivery of our ServiceNow product throughout its technological implementation.\
  • Fully participate in presales team collaboration, innovation, coaching, and enablement activities; commit to constant refinement and growth of the presales craft in both yourself and others.\
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    • Bachelor's degree from an accredited university.\
    • ServiceNow Certified System Administrator.\
    • ITIL Foundations Certified.\
    • 4+ years working with ServiceNow.\
    • Experience with facilitation and business case development.\
    • Skilled in MS Office Suite (PowerPoint, Excel, Word).\
    • Outstanding verbal, written, and presentation skills.\
    • Proven ServiceNow development or process leadership experience.\
    • Exceptional planning and organizational skills.\
    • Advanced knowledge of encryption and decryption.\
    • Ability to solve complex business issues.\
    • Effective at building and maintaining customer relationships.\
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      • ServiceNow Certified Implementation Specialist (any).\
      • ITIL Expert Certified.\
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Benefits

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Work-life balance is very important to us, so our job opportunities allow for remote working.

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Our job opportunities are open to individuals who share an enthusiastic mindset and possess the necessary skills and experience to help us reach our goals.

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