Operations Manager

1 day ago

Adelaide, South Australia beBeeLeadership Full time $120,000 - $140,000

About the People Processing Centre

We have a unique opportunity for a Team Leader to join our team. As a key member of our People & Culture function, you will be responsible for the day-to-day management of inbound requests to the PPC.

The PPC is a critical component of our operational services, facilitating transactional processing of people-related lifecycle activities, including on-boarding, staff movements, cross-boarding, off-boarding, and people-program support.

As Team Leader, you will manage the team's weekly roster, ensure all BAU requests and SLAs are being met, provide updates to key stakeholders and other teams that interact with the PPC, deliver project related work as required by the business, and continuously seek to improve the PPC's processes and procedures.

We are looking for a leader who can bring their expertise from an environment that is highly process driven, challenge the status quo, and advocate for their team across the enterprise.

Key Responsibilities:
  • Manage the effective delivery of people-related lifecycle operational activities, ensuring accuracy, consistency, and adherence to SLAs.
  • Lead a team of People Administrators to achieve high performance, fostering a culture of continuous improvement and excellence.
  • Maintain a knowledge portal for the PPC detailing procedure guidelines for operational tasks and advice scripts for queries in scope.
  • Complete monthly reporting for the PPC highlighting core business metrics and providing insights for process updates.
  • Use data to drive informed recommendations to key stakeholders, enhancing business outcomes and efficiency.
Requirements:
  • Demonstrated experience leading a team of operational or administrative employees in a highly process driven environment, where accuracy of work is critical.
  • Proven team management and coaching capabilities, with a focus on developing high-performing teams.
  • Excellent customer service skills, high attention to detail, and the ability to set work priorities to meet deadlines.
  • Demonstrated ability to investigate complex problems and show leadership to take ownership for the accuracy of the outcome.
  • Strong written and verbal communication skills, with the ability to articulate technical information to non-technical stakeholders.
Benefits:

We offer a collaborative and supportive work environment, with opportunities for professional growth and development. Our team is committed to delivering exceptional results and making a positive impact on our customers and stakeholders.

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