Insurance Customer Experience Specialist
1 month ago
Your next career opportunity:
This is an exciting role where you'll focus on delivering exceptional customer experiences to existing clients to support their ongoing insurance needs. You'll gain a deep understanding of the Insurance industry by working closely with other departments in the business to achieve the best outcome for our clients and customers.
This isn't a cold calling role – you will focus on building long-term relationships with your customers. Your role will see you touch on customer service, administration, risk analysis, and more. We'll provide extensive training designed to help you succeed and NTI will support you to gain a Cert IV qualification in General Insurance.
Key responsibilities:
- Previous experience in a sales or customer service role (either face-to-face or phone-based)
- Driven to achieve and provide exceptional experiences for customers
- Strong problem-solving skills with a desire to get the best outcome for the customer and NTI
- Systems savvy and details-focused
About NTI:
NTI is a market leader in the specialist insurance industry with over 50 years' experience and backed by two of Australia's largest insurers (IAG and Suncorp). As the recipient of the 2023 HRD 5-Star Employer of Choice, we are committed to being a Best Employer of the Best People and as such, we offer:
- A real and tangible commitment to your development and ongoing study
- Competitive annual incentive program
- Up to 50% discount on a large range of personal insurance products
- Access to discounts on over 350 retailers across Australia
- Paid parental leave and the ability to apply for flexible working arrangements + more
We're committed to providing an environment where our team members feel comfortable to be themselves and valued for their unique perspectives and contributions.
Our application process is tailored to each role based on the unique requirements. You may be required to complete phone, face-to-face or video interviews, psychometric testing, and reference checks as part of the application process.
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