Mid-Level IT Professional

7 hours ago

Brisbane, Queensland, Australia beBeeSupport Full time
Job Description:

As a mid-level IT professional, you will play a vital role in maintaining and improving our IT infrastructure across a growing national network. You will provide both Level 1 and Level 2 technical support, manage hardware and software setups, oversee user onboarding, and contribute to IT projects.

You will work closely with external suppliers, coordinate installations, support network infrastructure deployments, travel as needed to provide on-site support, conduct audits, resolve network connectivity issues, and assist operational teams.

This role suits someone with a solid foundation in IT support who enjoys problem-solving, working autonomously, and collaborating with internal and international teams. Strong communication skills and a customer-first mindset are essential in this fast-paced, hands-on environment.

Required Skills and Qualifications:
  • 5+ years' experience in Level 1 & 2 IT support
  • Valid Driver's License to travel to and from Stations when required
  • Experience with Microsoft 365, Active Directory, VPNs, LAN/WAN networking, WiFi systems, and enterprise networking equipment
  • Hands-on experience with remote access tools, ticketing systems, antivirus software, and backup solutions
  • Experience with backup and recovery solutions
  • Hands-on experience with remote access software (e.g., TeamViewer)
  • Strong diagnostic, troubleshooting, and problem-solving skills across hardware and software
  • Understanding of cybersecurity best practices
  • Excellent communication and stakeholder engagement skills, with a customer-focused and solutions-driven mindset
Benefits:

We offer a competitive remuneration package, a hybrid working environment, dynamic team-oriented supportive environment, comprehensive training available to support your continuous growth and development, opportunity to make a genuine impact and be a part of a rapidly growing Company.

About the Role:

This is an exciting opportunity for a well-organised, professional and curious IT Support Officer to join our team and take their next career move. If you have the right skills and experience, we encourage you to apply now.

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