Facilities Management Specialist

3 weeks ago


Port Melbourne, Australia Skilled Jobs Australia Full time

Port Melbourne, VIC is home to a leading facilities management company with over three decades of experience.

The Company Overview

We are a reputable facilities management company established since 1987. Partnered with Knight Facilities Management Australia - a global provider of facilities supports services with operations in 13 countries and over 5,000 employees across the globe.

The Role

This role provides facilities management helpdesk services within the National Operations Control Centre (NOCC) team responsible for operational accounts. The key part of this job includes analysing, managing and organising information and data, and providing advice on policy for Planned, Reactive and Minor works using our Works Management System (WMS).

A typical day may look like:

  • Communication conduit between client stakeholders, facilities managers and subcontractors
  • Ensure accurate logging of jobs and data in system
  • Engage authorised external contractors to attend managed sites as required to ensure required works are attended to within response and resolution times
  • Proactively track and manage action items and external commitments within agreed timeframe
  • Undertake any administration duties required to support our delivery of facilities management services
  • Liaising with contractors on scheduled works and inspections
  • Keep all compliance records up to date including ESM documentation
  • Keep all maintenance records up to date
  • Overall responsibility for effective procedures including retention of data and management of calls
  • Manage the CMMS database, including report development
  • Manage warranty asset by directing work orders to the installer/ manufacturer

What we expect:

  • Ability to manage multiple work requests and suppliers across various sites simultaneously
  • Previous experience in building services or project facilities management
  • Excellent analytical and organisational skills, multi task and manage a high volume of work
  • Demonstrated knowledge of our structure, systems and processes
  • Exceptional customer and supplier management skills
  • Good interpersonal, written and verbal communication skills including the ability to liaise with both internal and external stakeholders
  • Self-motivated, performance driven, flexible and adaptable
  • Experience in the management of diverse facilities management issues
  • Reliable work ethic and willingness to develop professionally
  • Strong computer systems skills including Microsoft Suite and other programs associated with facilities management

Salary Range: $70,000 - $80,000 per annum + Superannuation.

We are an equal opportunity employer and supporter of workplace diversity. We strongly encourage Aboriginal and Torres Strait Islander applicants to apply.



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