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Senior Customer Experience Manager
2 weeks ago
Optimizing processes, leading talented teams, and delivering outstanding customer service are key aspects of this dynamic role.
Job Description:This position involves spearheading process improvements, inspiring people, and shaping the future of customer experience within a Financial Services & Benefits division. Key responsibilities include continuously refining customer support processes to eliminate inefficiencies and elevate service quality.
Required Skills and Qualifications:- Process Optimisation Continuous refinement of customer support processes to eliminate inefficiencies and elevate service quality.
- Leadership Leading and developing a diverse, high-performing team of customer operations professionals.
- Automation Implementing cutting-edge automation tools to streamline workflows and boost customer satisfaction.
- Risk Management Identifying and mitigating operational risks impacting service, security, and compliance.
The company offers a flexible work environment with financial assistance to set up home offices and access to discounts from leading retailers. Employees also enjoy numerous leave options, including up to four weeks of purchased leave and generous parental leave. A strong focus on wellbeing is supported through partnerships like Smiling Mind.
Others:The organization prioritizes diversity and is an equal opportunity employer. They believe in hiring team members who value their standards and workplace culture and bring positive contributions to the organization.
