Library and Information Services Specialist

2 weeks ago


Joondalup, Australia Edith Cowan University Full time

Overview

The Library Services Centre at Edith Cowan University plays a vital role in delivering innovative, high-quality customer-focused services. As a key member of the Digital Literacy and Library Experience team, you will contribute to enhancing the university's learning, teaching, and research goals.

The library provides access to online resources and services across all campus locations, both on and off-campus. We are responsible for the overall management and control of the university's records.

This ongoing position offers an exciting opportunity to work within our metropolitan campuses, with flexible working arrangements available. ECU will soon launch its new City Campus in 2026, offering further opportunities for growth and development.

About the Role

  • We seek an individual with a strong background in customer service, including experience supporting diverse clients' needs in online and face-to-face environments.
  • You will have knowledge and experience using Customer Relationship Management systems to manage queries, as well as familiarity with library systems and technologies such as Microsoft Office 365, Learning Management Systems, and collaborative software tools.
  • The successful candidate will demonstrate excellent communication and interpersonal skills, with the ability to work collaboratively with others to achieve shared objectives.
  • This role involves physical tasks, such as shelving, collection relocation, and maintenance.

Requirements

  • A Diploma qualification in Library Science or a relevant discipline, or equivalent relevant work experience and/or education/training.
  • A proven track record of continually evaluating and improving services, marketing them to customers, and providing high-quality information and referral services.

Benefits & Remuneration

This ongoing position attracts a remuneration of $45,668 to $50,259 pa (60% pro rata), plus 17% University superannuation contribution. Additional benefits include flexible working arrangements, an Award-winning Health and Wellness Program, and a range of staff benefits across entertainment, financial, health, travel, and consumer goods and services.



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