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Technical Support Specialist

3 weeks ago

Brisbane, Queensland, Australia beBee Careers Full time

Job Description: We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing second-level technical support and expertise to ensure the smooth operation and security of our clients' IT environments.

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Key Responsibilities:

  • Serve as the primary escalation point for complex technical issues from L1 support technicians.
  • Diagnose and resolve advanced hardware, software, and network problems.
  • Provide expert troubleshooting and guidance to junior support staff to ensure timely issue resolution.
  • Ensure all client support requests are addressed efficiently and effectively.

Additional Responsibilities:

  • Assist in the management and maintenance of client servers, including OS updates, patches, and backups.
  • Administer user accounts, access permissions, and security protocols.
  • Monitor system performance, analyse logs, and proactively identify and address potential issues.
  • Implement and maintain security measures and data backup strategies for clients.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
  • Minimum of 3 years of experience in an IT support role, with a focus on L2 support within an MSP environment.
  • Proficiency in Windows operating systems.
  • Strong knowledge of networking concepts and protocols.
  • Experience with hardware and software troubleshooting and maintenance.
  • Relevant certifications (e.g., CompTIA Network+, Microsoft Certified Azure Administrator) preferred but not required.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and collaboratively within a managed services framework.