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Store Director

2 months ago


Northern Beaches Council, Australia Frontline Recruitment Full time
About the Role

We are seeking a highly skilled and experienced Store Manager to lead our team and drive sales performance at our Brookvale showroom. As a key member of our retail team, you will be responsible for overseeing daily operations, managing staff, and providing exceptional customer service.

Key Responsibilities
  • Leadership & Team Management: Oversee daily operations, including staff recruitment, training, and performance management. Foster a positive and productive work environment.
  • Customer Service Excellence: Provide superior customer service by assisting clients with product selection, design advice, and resolution of any issues. Ensure a high level of satisfaction and cultivate long-term customer relationships.
  • Sales & Target Achievement: Drive sales performance by setting targets, analyzing sales data, and implementing strategies to maximize revenue. Monitor inventory levels and manage stock to meet customer demand.
  • Visual Merchandising: Maintain an aesthetically pleasing and functional showroom layout. Develop and implement visual merchandising strategies to highlight key products and promotions.
  • Operational Efficiency: Ensure smooth store operations, including managing budgets, handling cash, and maintaining accurate records. Oversee health and safety compliance and ensure the showroom meets all legal requirements.
  • Marketing & Promotion: Collaborate with the marketing team to execute promotional events, local advertising, and other marketing initiatives. Represent the showroom at industry events and networking functions.
Requirements
  • Proven Experience: Minimum of 3-5 years of retail management experience, preferably in bathroom or kitchen environment.
  • Leadership Skills: Strong leadership abilities with experience in managing and motivating a team. Ability to delegate tasks effectively and manage performance.
  • Customer-Centric Approach: Exceptional interpersonal and communication skills with a focus on delivering outstanding customer service. Ability to handle customer queries and complaints with professionalism and tact.
  • Sales Acumen: Demonstrated success in achieving sales targets and driving business growth. Strong understanding of retail sales principles and practices.
  • Organisational Skills: Excellent organizational and multitasking abilities. Proven experience in managing inventory, budgets, and operational processes efficiently.
  • Visual Merchandising: Knowledge of visual merchandising techniques and experience in creating compelling product displays.
  • Tech-Savvy: Proficient with retail management software and Microsoft Office Suite. Ability to learn and adapt to new technologies quickly.
  • Problem-Solving Skills: Strong problem-solving and decision-making skills with the ability to handle unexpected challenges effectively.
What We Offer
  • Competitive Salary and Bonuses: We offer a competitive salary and bonus structure to reward your hard work and dedication.
  • Inclusive Culture: We pride ourselves on creating an inclusive and supportive work environment that values diversity and promotes work-life balance.
  • Strong Benefits Package: We offer a comprehensive benefits package that includes [insert benefits].