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Digital Experience Trainer

2 weeks ago

Sydney, New South Wales, Australia Contentful Full time

About the Opportunity

Are you a seasoned technical expert looking to share your knowledge and experience with others? Do you have a passion for helping customers unlock the full potential of Contentful?

We are seeking a highly skilled Technical Content Specialist to join our Global Learning Services team. As a key member of this team, you will play a critical role in delivering exceptional learning experiences that empower Contentful customers and partners to achieve their goals.

Your Key Responsibilities:

  • You will become a subject matter expert on Contentful and its ecosystem, staying up-to-date with the latest features and best practices.
  • You will design and deliver high-quality training programs, workshops, and webinars that cater to diverse learning needs and preferences.
  • You will collaborate closely with cross-functional teams, including Product Management, Development, and Sales, to ensure seamless integration of learning content into the product roadmap.
  • You will develop and maintain a deep understanding of customer needs, pain points, and feedback, using this insights to inform learning strategy and content development.
  • You will create engaging educational materials, including instructor-led courses, videos, job aids, and other resources that support learner success.
  • You will establish strong relationships with key stakeholders, including customers, partners, and internal teams, fostering a culture of collaboration and trust.
  • You will continually evaluate and improve learning effectiveness, operational efficiency, and scalability, ensuring the highest standards of quality and impact.