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Service Management Professional
2 weeks ago
Mettler-Toledo International, Inc. is a global leader in providing precision instruments and services for laboratories and manufacturing. We strive to deliver innovative solutions and exceptional customer service.
Job Description:
This role is responsible for leading our service operations in the Western Australian region. The ideal candidate will have strong leadership and technical skills, as well as experience in managing teams and driving business growth.
Key Responsibilities:
- Develop and implement strategies to improve service efficiency and quality
- Build and maintain strong relationships with key customers to drive loyalty and retention
- Monitor and analyze service metrics to identify areas for improvement and optimize resource allocation
- Ensure compliance with health and safety regulations and standards
- Provide ongoing training and development opportunities for technicians to enhance their skills and knowledge
About METTLER TOLEDO
METTLER TOLEDO is committed to innovation and excellence in everything we do. We offer a collaborative and inclusive work environment that empowers our employees to grow and develop their careers.
Our Corporate Values:
- One Team: Work together with fellow employees worldwide towards common goals.
- Global Reach: Help METTLER TOLEDO take advantage of its unique network to meet customers' global needs.
- Amazing Solutions: Think in new ways to provide solutions that improve customers' processes.
We Offer:
- A competitive salary based on previous experience.
- Fully maintained company vehicle.
- A confidential Employee Assistance Program, providing access to professional mental health counselling services for yourself (with potential to extend to your immediate family).
- Access to our extensive employee reward and recognition program, giving you and your immediate family ongoing access to discounts (perks) across hundreds of major retail organisations in ANZ.
- Ongoing access to an externally provided online wellness hub, giving you access to yoga/workouts, mediations, wellness webinars, hypnotherapies and many more online health and wellness resources.
- Access to social and cultural events within the internal ANZ business as part of our wellbeing/culture calendar.
- Annual family day.
- Yearly Awards Recognition.
- Service/Milestone Award.
- Free Annual Flu shots.
- Ongoing support with professional development via regular touchpoints on agreed S-M-A-R-T and development objectives.
