Claims Specialist

1 week ago


Melbourne, Victoria, Australia beBeeClaim Full time $100,000 - $120,000
About the Role

This is a challenging opportunity to work as a Case Manager, Claims Care. In this role, you will be responsible for managing a portfolio of terminal illness and/or death claims from notification through to payment stage, in accordance with Fund and regulatory requirements.

Your Responsibilities
  • Manage a caseload of terminal illness and/or death claims, ensuring all necessary documentation and requirements are met.
  • Be the point of contact for members, ensuring they have all the information and are kept well informed of the claim process and progress.
  • Guide members through the process of lodging terminal illness claims with the fund, ensuring all necessary documentation and requirements are met.
  • Maintain queues under case management, ensuring all outstanding work items are managed within service standards.
  • Ensure workflow and detailed notes are maintained at a high standard.
The Ideal Candidate
  • Has relevant experience in a similar claims role.
  • Has empathy when speaking to members on the phone.
  • Has strong ability to handle conversations with compassion and sensitivity while maintaining professionalism.
  • Has excellent written communication skills, with the ability to communicate outcomes in simple language.
  • Has meticulous attention to detail and pride in performance.
What We Offer
  • A dynamic and supportive work environment.
  • Ongoing learning and development opportunities.
  • Generous leave entitlements.

We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms.

How to Apply

Please submit your application, including your resume and a cover letter outlining your experience and qualifications.


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