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Service Technician

2 months ago

Perth, Western Australia A.I.R Recruitment Full time
{"title": "Service Technician", "description": "Job Summary

We are seeking a skilled Service Technician to join our team at A.I.R Recruitment. As a Service Technician, you will be responsible for performing installations, repairs, and maintenance of various products, including filters, water systems, and other equipment.

Key Responsibilities
  • Perform repairs and installations at customer premises as outlined on a daily job run received the day before or at the start of each day.
  • Conduct diagnostics for repairs and complete assessments for customers.
  • Perform workshop repairs/assessments where required to do so as per customer service coordinators and provide requested information for quoting purposes.
  • Ensure that any customer enquiries, complaints, or technical matters are satisfactorily managed, resolved, and closed within agreed timelines, including providing technical support.
  • Occasionally contact customers to discuss their unit usage and maintenance issues.
  • Ensure jobs are completed and, if required, follow up and further appointments arranged.
  • Other ad hoc duties as may be required from time to time.
  • Maintain Service van stock levels and spare parts to minimize repeated visits to customers.
  • Ensure compliance with occupational health and safety policies, procedures, and instructions.
  • Maximise potential sales opportunities regarding new sales, up-selling, and cross-selling opportunities.
Requirements
  • Experience as a Trade Assistant or mechanical aptitude required.
  • Experience working in a similar or service role - installation, repairs & maintenance.
  • Valid Driver's license.
  • Ability to work with minimal supervision.
  • Exceptional customer service skills.
  • Be physically fit (stamina and strength).
  • Good level communication skills, both written and verbal.
  • Experience in the use of computer systems and web-based technologies.
  • Troubleshooting and problem-solving skills.
  • Able to work autonomously or in a team.
  • A highly motivated self-starter.
Benefits
  • $65k-$70k + super.
  • Company car.
  • Opportunity for overtime + penalty rates.
  • Full-time permanent role.
  • Opportunity for career progression, training, and development within a global organisation.

We are a national award-winning boutique recruitment agency based in Newcastle, driven by passion and the challenge of connecting quality candidates to careers that deliver success. If you are a motivated and skilled Service Technician looking for a new challenge, please apply today.

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