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Home Ownership Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $80,000

Are you a customer service professional looking for a new challenge?

About the Role

We are seeking an experienced Customer Experience Associate to join our team. As a key member of our support team, you will be responsible for providing exceptional customer experiences through proactive communication and timely issue resolution.

Your Key Responsibilities
  • Handle customer enquiries in a timely and professional manner via phone and email.
  • Make proactive calls to customers to ensure their needs are met and exceeded.
  • Update and log customer file notes to maintain accurate records.
  • Liaise with internal stakeholders to drive continuous improvement and ensure seamless customer journeys.
  • Support the Customer Experience Coordinators with administrative tasks.
The Ideal Candidate
  • Possesses excellent communication and interpersonal skills.
  • Has a passion for delivering exceptional customer experiences.
  • Is able to work in a fast-paced environment and adapt to changing priorities.
  • Has a strong understanding of objection handling and negotiation techniques.
What We Offer
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.
Why Work with Us

We are a leading construction, property, and finance company committed to delivering exceptional results and exceeding customer expectations. Our values of innovation, integrity, and teamwork drive everything we do, and we are seeking like-minded individuals to join our team.