Customer Service Team Leader Opportunity
1 day ago
Cleanaway is a leading waste management company transforming waste into valuable resources and renewable energy. Our mission is to be recognized as the most innovative and sustainable player in our industry, serving millions across the nation with pride, excellence, and a whole lot of grit.
The OpportunityWe are seeking an experienced Customer Service Supervisor to lead our team to even greater heights. If you're not just looking for any customer service role but seeking to make every day extraordinary, we'd love to see how you could bring your expertise and impact our customers.
Key Responsibilities:- Lead with Integrity & Inspire – Model professionalism, build trust, and foster a culture of accountability, positivity, and fun.
- Uphold Service Standards – Keep our customer service interactions at the highest level, ensuring every issue is handled promptly, professionally, and with a commitment to continuous improvement.
- Drive Team Success – Equip your team with the tools, coaching, and support they need to hit their performance targets and exceed customer expectations.
- Build a Bigger Picture – Make the workday impactful and rewarding, helping each team member feel valued, part of a supportive family, and committed to a larger mission.
- Experienced & Ready – With at least three years of experience in telesales, lead generation, or call center operations (ideally in an enterprise setting), you know your way around high-stakes customer interactions and love the challenge.
- Master Communicator – You're a pro with words, whether verbal or written, and have the unique ability to make customers feel heard and understood.
- Problem-Solver Extraordinaire – Handling customer complaints is second nature, and you thrive on using feedback to fine-tune processes and improve the customer experience.
- Process & KPI Champion – You're all about managing operations with precision. From KPI monitoring to ensuring data accuracy, you know that the details make all the difference.
- Tech-Savvy with a Purpose – Familiar with contact center tools and CRM platforms, you're passionate about standardizing and simplifying processes to drive efficiency.
- An attractive salary package of approximately $110,000 per annum, depending on experience.
- Flexible working arrangements to suit your needs.
- Career opportunities in a high growth, Australian business.
- A supportive and safe work environment.
- Paid parental leave.
- Great company benefits: Employee share program, company discounts, salary packaging, flu vaccinations, EAP, discounts on private health insurance and more.
To learn more about this exciting opportunity and how you can join our team, visit https://www.cleanaway.com.au/about-us/careers and let's make a positive impact together.
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