IT Support Specialist

2 weeks ago

Sydney, New South Wales, Australia Opal HealthCare Full time

Transformative IT Role in Aged Care Sector

Opal HealthCare, a leading health and aged care organization, seeks an IT Support Specialist to join its dynamic team. This is an exciting opportunity for a customer-focused individual to make a meaningful impact in the lives of others.

We offer:

  • Competitive Salary: AU$80,000 - AU$110,000 per annum, reflecting your skills and experience.
  • A supportive and collaborative work environment, prioritizing career development and advancement opportunities.
  • The chance to work with cutting-edge technology, enhancing your capabilities and contributing to innovative projects.
  • A central location, with the option to work from home or at our Sydney CBD office, enjoying the heart of the city.

About the Role:

This key role provides vital IT support across Opal HealthCare's network, assisting teams with technical inquiries, troubleshooting issues, and ensuring timely resolutions. As an IT Support Specialist, you will be essential in maintaining our commitment to service excellence, leveraging technology to enhance the care and services we provide to our residents.

Key Responsibilities:

  • Provide first-level support for IT-related issues, resolving or escalating as needed.
  • Troubleshoot hardware, software, and network issues, minimizing disruption to staff and operations.
  • Log, prioritize, and manage service requests within the ticketing system, ensuring timely follow-up and resolution.
  • Assist with account setup, password management, and access requests.
  • Maintain accurate documentation of issues, solutions, and troubleshooting steps.
  • Work collaboratively with IT team members and other departments to deliver consistent, high-quality support.
  • Contribute to continuous improvement initiatives to enhance IT service delivery.

Requirements:

  • 1-2 years of experience in an IT support or service desk role, preferably within a healthcare or multi-site organization.
  • Strong understanding of Windows OS, Microsoft Office, and common IT troubleshooting processes.
  • Excellent communication and problem-solving skills.
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment.
  • A customer-oriented mindset with a commitment to service excellence.
  • Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.

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