Help Desk Specialist

22 hours ago

Adelaide, South Australia beBeeTechnical Full time $70,000 - $90,000
Job Title:

A skilled IT Support professional is sought to provide first-line technical assistance to end users.

This role handles requests related to hardware, software, and network issues, ensuring timely resolution and exceptional customer service. Close collaboration with internal teams maintains IT infrastructure and supports business operations.

Key Responsibilities:
  • Provide prompt and effective 1st level IT support (phone-based and face-to-face).
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Create new user accounts and set up devices/workstations.
  • Maintain accurate records of support requests and resolutions.
  • Collaborate with IT team members to implement solutions and improve processes.
  • Support updates, installations, and maintenance of IT systems.
About the Role:
  • Demonstrated experience in Level 1 IT support.
  • Knowledge of Windows OS and Microsoft technology stack.
  • Familiarity with Microsoft 365 services.
  • Experience with file/print server troubleshooting.
  • Strong problem-solving skills and communication abilities.
  • A passion for delivering high-quality IT support.

The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for delivering high-quality IT support based in Adelaide. Prior experience in helpdesk roles and familiarity with common enterprise technologies are advantageous.

Work Arrangements:
  • Working Days: 3–4 days in the office.
  • Hours: Up to 8 hours per day.

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