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Key Account Support Specialist

2 months ago

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Omnevo is a global leader in delivering unique ancillary revenue models in food & beverage, retail, and experiences for travel and mobility operators. We are a rapidly growing agile IT company with a strong focus on self-organization, agile corporate culture, and a collaborative atmosphere.

As a Key Account Support Specialist, you will play a crucial role in supporting our customers in the UAE and Australia. Your main responsibilities will include coordinating various stakeholders, communicating with customer and Omnevo operation teams, and resolving technical issues and problems faced by customers.

  • You will serve as the link between key customer contacts and internal teams, resolving issues and problems, and dealing with customer complaints and improvement requests.
  • You will support customers proactively in using the Omnevo Software Suite and ePos devices, identifying further training needs, and working closely with key account management and BI/Analytics teams.
  • You will provide the Omnevo helpdesk team with background information on customer requests and issues, and coordinate post-mortem meetings and provide summary reports with action items to the customer and Omnevo product team.
  • You will support requests for hardware and SLA reporting with hardware suppliers for ePos.

Requirements

  • You have several years of practical experience as an account or project manager in aviation, travel retail, logistics, or catering, with a sound technical IT understanding and the willingness to learn.
  • You have a hands-on approach to solve customer issues, work as a self-starter with a desire for ownership and commitment to the job, and excellent service.
  • You possess excellent interpersonal and communication skills, with the ability to network, build relationships, and engage effectively with stakeholders at all levels of seniority.
  • You are a strong cross-functional collaborator and have experience with agile project management and organizations.
  • You are willing to travel, with the role based in the UAE (onsite job) and including some occasion-based travel to Australia.