Banking Consultant

We're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

This role is based mainly in branches and will deliver a high standard of customer service to ensure customers are not only satisfied, but strong advocates for ANZ. As a Banking Consultant, you'll play a key role in helping to provide customers with a seamless banking experience, through meeting each customer's end-to-end financial needs and goals across transaction activities, needs based conversations and educating them on the financial solutions available, including digital.

You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience. You will be passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of ANZ.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Key Responsibilities:

• Provide exceptional customer service and support to meet the financial needs of our customers.
• Build relationships with customers to understand their financial goals and objectives.
• Develop and implement financial solutions to meet customer needs.
• Work collaboratively with colleagues to achieve business objectives.

Requirements:

• Exceptional customer focus and retail experience.
• Experience in using technology and digital channels.
• Lending experience or willingness to progress to lending.
• Ability to multi-task and adapt to change.
• Excellent communication and interpersonal skills.

What We Offer:

• A competitive salary range of $80,000 - $120,000 per annum, depending on experience.
• Ongoing training and development opportunities.
• A collaborative and dynamic work environment.
• The opportunity to work in a fast-paced and innovative industry.
• Access to health and wellbeing services and discounts on selected products and services.