Design Studio Expert

4 weeks ago

Perth, Western Australia Pottery Barn Full time

At Pottery Barn, we're seeking a talented Design Studio Specialist to elevate our customers' shopping experience through exceptional design expertise and excellent customer service in a dynamic, specialty retail environment.

Key Responsibilities:

  • Create unique and engaging experiences for customers by applying your design expertise to enhance their home environments.
  • Use your design skills to assist clients with consultations both in-store and at their homes, guiding them on the design of their spaces.
  • Provide tailored recommendations on products, colours, and designs that align with each client's style and needs.
  • Anticipate clients' needs for every room in their home and offer thoughtful suggestions.
  • Ensure a seamless customer experience from initial shopping through to delivery and setup of their purchases.
  • Build and maintain lasting client relationships, including contacting them about new product arrivals, sales, and decorating classes.
  • Support the implementation and upkeep of visual merchandise presentation, signage, and lighting.
  • Assist colleagues with resolving complex customer concerns.
  • Provide special services including gift wrapping, gift registry, locating merchandise, catalogue orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.

Requirements:

  • Have experience in design and a passion for homewares, with strong client engagement skills.
  • Have retail sales experience, preferably in visual merchandising, specialty retail, and/or homewares.
  • Excel at connecting with customers through both service and selling.
  • Are driven to meet and exceed sales targets and thrive in a team environment while being capable of working independently.
  • Enjoy interacting with customers, discovering their story, style, and lifestyle to match them with the right products.
  • Have the confidence and ability to anticipate customer needs and solve problems effectively.
  • Perform best when given clearly defined sales goals and metrics.
  • Demonstrate effective communication, organizational, and leadership skills.

About Us:

  • We're a successful, fast-growing company with a data-driven and entrepreneurial spirit.
  • We offer competitive salaries and a generous discount on all Pottery Barn brands.
  • We prioritise internal promotions and provide many development opportunities through training, coaching, and cross-brand and cross-function career moves.
  • We are passionate about our heritage but are focused on redefining retail for the next generation.
  • We are dedicated to exceptional client experiences.
  • We have a smart, experienced leadership team open to new ideas.
  • We believe in autonomy and reward initiative.
  • We embrace creativity and have fun in our work.

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