End of Life Care Coordinator

1 week ago

Adelaide, South Australia Bare Cremation Full time

Transforming the Funeral Industry

Bare Cremation is a forward-thinking company dedicated to revolutionizing end-of-life care. Our mission is to provide personalized, affordable services that cater to the diverse needs of modern Australians.

We're passionate about creating meaningful experiences for families during their most vulnerable moments. As an experienced Funeral Director, you'll be at the forefront of this mission, working closely with families to coordinate funeral services and make a lasting impact.

About the Role:

This is a challenging yet rewarding position that requires empathy, technical aptitude, and excellent communication skills. You'll work in a fast-paced environment, utilizing custom technology to ensure seamless arrangement processes and timely communication with families.

Your day-to-day tasks will include:

  • Coordinating with multiple families simultaneously, adapting to their unique needs and circumstances.
  • Collaborating with suppliers to guarantee smooth funeral ceremonies.
  • Building rapport and trust with grieving families, providing a listening ear and empathetic support.
  • Employing active listening skills to understand family needs and preferences.
  • Offering personalized service recommendations based on individual circumstances.
  • Transitioning families through the arrangement process, handing over to arrangers as needed.
  • Following up with interested families to facilitate decision-making.

Requirements:

To succeed in this role, you'll need:

  • A genuine passion for helping people from diverse backgrounds.
  • The ability to thrive in a dynamic, phone-based environment.
  • Comfort with technology and adherence to established processes.
  • Rapid learning capabilities to adapt to new processes and skills.
  • The confidence to take control of conversations and become a trusted advisor.
  • Comfort in promoting Bare Cremation's services and values when appropriate.

What We Offer:

As a valued member of our team, you can expect:

  • A highly competitive remuneration package, including benefits and perks.
  • A supportive, collaborative environment that encourages personal growth and autonomy.
  • Opportunities for career advancement and professional development.
  • The chance to work from home with flexible arrangements.
  • A sense of purpose and fulfillment, knowing you're making a difference in people's lives.

Estimated Salary: $65,000 - $85,000 per annum (dependent on location and experience).

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