Site Reliability Engineer

6 days ago

Lake Argyle, Australia Avetta Full time

Avetta is seeking a skilled Site Reliability Engineer to join our team in Australia

The ideal candidate will be a pioneer of production systems, with a focus on proactive discovery and analysis of our entire stack. They will continually optimize, tune, and scale the system for maximal end-user experience on a globally distributed cloud-based SaaS platform.

Key Responsibilities:

  • Lead the management and monitoring of highly available replicated cloud systems.
  • Oversee 24/7 Network Operations Center (NOC) operations, maintaining a minimum 99.9% annual uptime.
  • Define golden signals for all services in our core SaaS application.
  • Manage NOC engineer teams, including scheduling and responsibilities.
  • Design PagerDuty escalation policies across various teams.
  • Expertise in AWS technologies and building dashboards with leading observability platforms.
  • Automate monitors and dashboards using modern programmatic methods.
  • Provide regular reports to Engineering leadership and executive teams for continuous improvement.

Requirements:

  • Minimum B.S. or B.A. in Computer Science.
  • Minimum of 5 years of experience as a Site Reliability Engineer, including some experience in managing teams and leading projects.
  • Stellar communication and interpersonal skills for effective collaboration with Development & Product teams.
  • Proficiency in monitoring the networking stack using distributed tracing and profiling tools.
  • Proficient with building dashboards with NewRelic, Kibana, Grafana, Prometheus and other observability platforms.
  • Proficient with AWS technologies.
  • Working knowledge in monitoring RESTful microservices and basic HTTP protocols.
  • Able to automate monitors and dashboards using REST APIs, GraphQL, and other modern programmatic methods.
  • Working knowledge of profiling tools for measuring CPU, Memory, I/O, Disk, and process threads dumps.
  • Experience in managing, integrating, and automating alerting and escalation tools.
  • Must live in Australia with unlimited rights to work. Preference will be given to those living in Sydney or Newcastle areas.

Preferred Qualifications:

  • Troubleshooting experience with modern container and networking technologies (Kubernetes, HAProxy, ALB).
  • Familiarity with scripting languages like Bash, Python, and Go.
  • Ability to administer and tune load balancer technologies.
  • Experience in managing, monitoring, and benchmarking distributed file systems.
  • Proficiency in configuration management tools (SaltStack, Ansible, Terraform).

Key Performance Indicators:

  • System Monitoring: Create and automate system monitor and escalation policies.
  • System Management: Respond and resolve internal requests within business hours.
  • High Availability & Resilience: Maintain 99.95% uptime and be the first responder in emergency situations.
  • Full-Stack Observability: Build dashboards for end-to-end detection of system anomalies.
  • Innovation: Propose new ideas and improvements to the team regularly.

At Avetta, we are committed to driving technical excellence and ensuring a seamless experience for our users across the globe.

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