Customer Service Liaison

1 month ago

Sydney, New South Wales, Australia Remote Staff Full time
Customer Service Representative Job Description

The Client is a renowned online fashion retailer that offers a diverse range of stylish clothing, accessories, and beauty products for women. As a Customer Service Representative, you will be responsible for delivering exceptional customer service and a seamless shopping experience. With a strong presence on social media and a dedicated following, the company continues to expand its reach globally.

Key Responsibilities:
  • Handle customer inquiries and sales through email and voice channels.
  • Perform tasks with accuracy and attention to detail.
  • Update records and maintain accurate data in Excel.
  • Manage customer interactions on Shopify.
  • Process refunds efficiently and accurately.
  • Use helpdesk tools such as Re-Amaze to resolve customer issues.
  • Work within an ERP system for order and inventory management.

Qualifications:
  • Preferred: Background in fashion or retail.
  • Familiarity with Shopify.
  • Experience with helpdesk tools like Re-Amaze or similar.
  • Knowledge of CRM systems.
  • Excellent command of the English language, both written and verbal.
  • Strong phone etiquette skills.
  • Reliable internet connection & a source of power with a backup plan.
  • Comfortable working with a shifting schedule between 7 am to 7 pm UK time.
  • Keen to learn and adapt to new tools and processes.
  • Similar experience with the mentioned tools and platforms.
  • Ability to handle a variety of tasks and prioritize effectively.
  • Reliable and punctual with a strong work ethic.

About the Company:
The company prides itself on delivering exceptional customer service and a seamless shopping experience. With a strong presence on social media and a dedicated following, the company continues to expand its reach globally.

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