Service Excellence Ambassador
2 weeks ago
About EVT
EVT is a leading experience company in Australia and New Zealand, encompassing entertainment, ventures, and travel businesses.
We strive to create unforgettable experiences for our guests while making a positive impact on our people, communities, and environment.
Salary: $45,000 - $60,000 per annum, depending on experience
Job Description:
We are seeking an exceptional Guest Service Agent to join our Hotel team at QT Canberra. As a key member of our front-line staff, you will deliver outstanding service to our guests during check-in, check-out, and throughout their stay.
Your responsibilities will include:
- Assisting guests with check-ins and check-outs
- Cash handling and credit card transactions
- Taking guest reservations
- Handling general enquiries and answering internal/external calls in a professional manner
- Coordinating with internal departments daily
- Assisting the Duty Manager and Front Office Manager as required
Requirements:
To be successful in this role, you will need:
- A great welcoming personality with flair
- Previous experience in customer service
- Attention to detail
- Opera Cloud knowledge is desirable
- Flexibility to work over a 7-day roster, including weekday mornings and weekends
Benefits:
As a valued member of our team, you will enjoy:
- Incredible team member discounts from day one
- 50% off stays at EVT hotels
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more
- Awesome winter and summer savings and discounts at Thredbo
- Rapid career growth opportunities through our EVT network
- Local community involvement, volunteering, and charitable giving
- Australia and NZ's largest and most diverse experiences company
About QT Canberra
QT Canberra is a luxurious hotel located in the heart of the capital, offering a unique blend of design-led details and divine dining options.
If you're interested in exploring other job opportunities at EVT, please visit our website for more information.
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