Service Excellence Ambassador

2 weeks ago


Canberra, ACT, Australia QT Full time

About EVT


EVT is a leading experience company in Australia and New Zealand, encompassing entertainment, ventures, and travel businesses.


We strive to create unforgettable experiences for our guests while making a positive impact on our people, communities, and environment.


Salary: $45,000 - $60,000 per annum, depending on experience


Job Description:


We are seeking an exceptional Guest Service Agent to join our Hotel team at QT Canberra. As a key member of our front-line staff, you will deliver outstanding service to our guests during check-in, check-out, and throughout their stay.


Your responsibilities will include:



  • Assisting guests with check-ins and check-outs
  • Cash handling and credit card transactions
  • Taking guest reservations
  • Handling general enquiries and answering internal/external calls in a professional manner
  • Coordinating with internal departments daily
  • Assisting the Duty Manager and Front Office Manager as required

Requirements:


To be successful in this role, you will need:



  • A great welcoming personality with flair
  • Previous experience in customer service
  • Attention to detail
  • Opera Cloud knowledge is desirable
  • Flexibility to work over a 7-day roster, including weekday mornings and weekends

Benefits:


As a valued member of our team, you will enjoy:



  • Incredible team member discounts from day one
  • 50% off stays at EVT hotels
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more
  • Awesome winter and summer savings and discounts at Thredbo
  • Rapid career growth opportunities through our EVT network
  • Local community involvement, volunteering, and charitable giving
  • Australia and NZ's largest and most diverse experiences company

About QT Canberra


QT Canberra is a luxurious hotel located in the heart of the capital, offering a unique blend of design-led details and divine dining options.


If you're interested in exploring other job opportunities at EVT, please visit our website for more information.



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