Digital Incident Resolution Specialist
7 days ago
At Centorrino Technologies, we're committed to delivering exceptional customer experiences through proactive incident management. As a Digital Incident Resolution Specialist, you'll play a vital role in identifying, categorizing, escalating, and managing major incidents to ensure seamless operations.
The ideal candidate will have intermediate experience in Major Incident Management, preferably within an MSP environment, and a strong understanding of ITIL best practices and ITSM frameworks supported by ITIL certifications. Excellent communication and presentation skills are essential for conveying complex information to IT and non-IT stakeholders.
You'll be responsible for coordinating technical teams and vendors to resolve major incidents efficiently, acting as the central point of contact for key stakeholders, and overseeing company adherence to SLAs. Additionally, you'll conduct post-incident reviews to identify improvement opportunities and collaborate with relevant teams to address recurring issues proactively.
In this dynamic role, you'll have the opportunity to make a significant impact on our organization's success. If you're passionate about delivering high-quality solutions and have excellent interpersonal skills, intellectual rigor, and curiosity, we encourage you to apply.
We offer a range of benefits that support your growth and well-being, including hybrid working arrangements, extensive training and development opportunities, and a choice of IT equipment. Our company celebrates diversity and values inclusivity, making us an exciting place to work.
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