Client Experience and Service Delivery Specialist

3 days ago


Wodonga, Victoria, Australia Upper Murray Family Care Full time

About Us

Upper Murray Family Care (UMFC) is a thriving organisation guided by a profound vision — Every child and young person in our communities is cared for.

Salary Package

We offer attractive remuneration packages with excellent benefits, including salary packaging, novated leasing and well-being programs. Our estimated annual salary for this role is $60,000 - $80,000 AUD, depending on experience.

Job Description

As our Client Experience Officer, you will provide a welcoming first point of contact for people seeking to access information or UMFC services. You will contribute to the provision of high-quality reception, office administration and service-specific assistance located in our Albury and Wodonga sites.

Your Key Responsibilities

  1. Provide exceptional customer service to clients, understanding their needs and responding accordingly
  2. Manage front desk operations, ensuring efficient and effective delivery of services
  3. Contribute to the development and implementation of administrative systems and processes
  4. Collaborate with colleagues to achieve team goals and objectives

Requirements

To be eligible for this role, qualifications in Administration or Business Services and/or extensive Administration/Business Services experience are required. You will also need:

  • Adequate communication skills, both written and verbal
  • Well-developed problem-solving skills
  • A passion for customer service and commitment to client satisfaction

Benefits

We understand the importance of work-life balance, offering flexible work options and five weeks of leave per annum, plus additional personal leave days. You'll also have opportunities to develop your career and contribute to a rewarding and challenging role.



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