Customer Service Representative

3 weeks ago

Hobart, Tasmania, Australia YHA Australia Full time

We are seeking a motivated and proactive person with an engaging personality to enhance our team on a part-time basis. The perfect candidate will dynamically support both the front desk and housekeeping teams, committed to delivering exceptional guest service and maintaining the property's immaculate condition, in line with the esteemed standards associated with YHA properties.

Key responsibilities include:

  • Providing excellent customer service to property guests and contributing to the property's friendly and cheerful atmosphere.
  • Answering guest queries and providing helpful local knowledge and recommendations.
  • Checking in and out guests and providing them with information that will assist in an enjoyable stay.
  • Resolving any guest concerns or disputes and escalating to relevant management when appropriate.
  • Refreshing communal spaces, bathrooms and accommodation rooms, kitchens, monitoring and replenishing stock and ensuring our property remains sparkling clean.

Requirements:

  • Previous experience in front desk reception, customer service and commercial cleaning in an accommodation setting.
  • Good time management skills and the ability to work well under pressure.
  • Flexible availability 24/7 roster including night shifts, weekends and public holidays.
  • Excellent communication skills verbal and written.
  • Full Australian working rights with no restrictions.

What's in it for you:

  • Access to benefits and discounts across the YHA national network of properties.
  • Professional development and career opportunity support across the YHA organisation and network.
  • Yearly social events to the snowy mountains and other locations for team building and fun.
  • We embrace diversity, celebrate the cultural holidays that are important to you.
  • Wellbeing support for you and your immediate family through the Wellbeing Gateway platform, part of our Employee Assistance Program.
  • Good people tend to know good people, so if you know someone with the skills and values we are looking for, we have a great candidate referral program.

Our Culture:

At YHA, you can expect to be treated with dignity and respect. We're committed to creating a diverse and inclusive workplace environment.

  • Gender Balance – empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
  • Indigenous Australians – provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
  • Accessibility – improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.
  • Flexible Working – supporting and empowering our people to balance their work and life commitments through a flexible working culture; and
  • Pride – enabling our LGBTQIA+ community to be their authentic selves and grow at YHA

We encourage Aboriginal and Torres Strait Islander people to apply.

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