Customer Experience Advocate
3 days ago
Global Payments is a leading technology brand that offers market-leading solutions through its five regional sub-brands - Eway, Ezidebit, Sentral, Pigeonhole Software, and Storman.
We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence, and Ingenuity.
Our commitment to Diversity, Equity, and Inclusion is woven into our cultural DNA through a multi-year Oceania program focused on Reconciliation and Gender Equity.
We're seeking a motivated and customer-centric individual to join our Support Team as a Customer Experience Advocate.
In this role, you'll be at the forefront of supporting both new and existing Eway and Ezidebit customers, addressing inquiries, and playing a critical role in their journey with us.
You'll focus on delivering exceptional service with a strong emphasis on building customer loyalty in a small, collaborative team within an open-plan office.
Key Responsibilities:
- Managing incoming calls, chats, and emails from business-to-business customers promptly and effectively;
- Investigating and resolving customer inquiries with a solution-focused approach;
- Maintaining accurate client data;
- Identifying recurring issues or trends affecting customers and escalating them for timely resolutions.
About You:
We're looking for a teammate who shares our values and brings them to life. A brand ambassador who collaborates, partners, and stands with us. You thrive in a customer-focused environment where learning and adaptability are key. A true team player, you value transparency, collaboration, and autonomy.
You'll also bring:
- A background in roles centered around delivering exceptional customer experiences;
- Strong written and verbal communication skills with the ability to engage diverse stakeholders;
- A passion for educating customers and addressing their needs creatively;
- The ability to excel in a fast-paced, evolving environment;
- A meticulous approach combined with a desire to learn new systems and technologies;
- A knack for thinking outside the box to resolve issues efficiently and effectively.
Salary Range: $67,500 - $70,000 + superannuation
Benefits:
- Flexible work arrangements to support your unique needs;
- 18 weeks paid parental leave for either parent and two weeks paid secondary carer's leave;
- Women in Digital membership for access to industry events and resources;
- Additional birthday, community giving, wellness, and study leave;
- An Employee Assistance Program counselling service and wellbeing resources;
- Cultural celebrations and social activities;
- Global career and professional development opportunities;
- Salary sacrifice and an Employee Stock Purchase Plan.
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