State Manager
6 days ago
At ANZ, we're committed to creating a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our customers, and we're driven by a passion for innovation and excellence.
About The RoleAs a State Manager in Retail Broker, you'll be responsible for leading a high-performing team of Residential Broker Managers, consisting of State Partnership Managers, Relationship Managers, Portfolio Managers, and Business Support Managers. Your primary objective will be to drive segmented growth objectives for Aggregators and Brokers, while maximizing engagement and relationships with Aggregators and Brokers as they execute state-based strategies in line with Retail Broker's strategic direction.
Key Responsibilities- Lead team members in effective engagement of allocated brokers, focusing on identifying opportunities and strategies from reporting, monitoring, and implementing action plans to increase broker utilization, application quality, and drive application pipeline conversion.
- Create a high-performing team culture by developing and managing the performance and capability of the team, ensuring team members are kept up-to-date with changes in policy, product, and competitor positioning.
- Collaborate with the General Manager to develop and execute appropriate sales strategies and business plans in line with Retail Broker's strategic direction.
- Build and expand relationships with relevant aggregators and brokers to deliver on localised aggregator engagement plans and drive business growth in line with Retail Broker's strategic direction at both a state and national level.
- Promote effective use of available data, industry analysis, and environment trend reporting to draw insights and inform sales strategies from a portfolio level through to the individual broker level.
- Work collaboratively with internal business partners, including Customer Service Operations (CSO), Private Banking, Corporate, and Commercial teams, to deliver on broker and customer experience and expand share of wallet from deepening relationships with target Brokers.
- Ensure adherence to ANZ policies, processes, and external regulatory requirements as applicable.
- Highly developed leadership and coaching skills with the ability to motivate and inspire.
- Strong commercial acumen with the ability to identify actions or strategies to drive efficiency and create long-term value.
- Strong analytical skills: ability to collect and analyze data and information to develop sales strategies.
- Strong customer focus and relationship building skills, including effective prospecting and rapport building.
- Strong collaboration, influencing, and negotiation skills with the ability to face into challenging scenarios.
- Strong communication (listening, verbal, and written) and problem-solving skills.
- Strong presentation skills: creating and delivering presentations, including the ability to facilitate and engage with audiences.
- Broad network of internal and external stakeholders.
- Goal-driven with experience working towards targets.
- Retail Banking knowledge: lending product, policy, and process.
- Mortgage Broking industry knowledge or experience.
At ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're a diverse bunch, and we celebrate the different backgrounds, perspectives, and life experiences of our people. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
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