Concierge Associate
2 months ago
We are seeking a skilled and friendly Concierge to join our team at Workers Lifestyle Group. As a Concierge, you will be responsible for providing exceptional customer service to our members and guests, ensuring a seamless and enjoyable experience at our venues.
Key Responsibilities- Welcoming members and guests in a friendly and courteous manner
- Signing in members and visitors, conducting ID checks and RSA assessments
- Screening and forwarding calls to appropriate personnel or departments and taking messages when necessary
- Answering questions about our venues and providing relevant information
- Operating the public-address system to make announcements to club patrons and staff
- Processing tickets for shows and concerts and collecting payments
- Updating details in our membership system
- Issuing Workers' Gift Cards
- Taking member bookings for the Club courtesy bus
- Facilitating cloak room service
- 12 months reception/concierge experience in Hospitality/Hotel/Entertainment is preferred
- Excellent communication, interpersonal skills, and presentation
- Excellent skills in customer service, attention to detail, communication, time management, dealing with difficult conversations, and customer complaints
- Basic knowledge and skills in computer systems/programs, including Outlook
- Current NSW RSA/RCG competency card
- Polite phone etiquette
- Willingness to work a mixture of day, evening, and weekend shifts
Workers Lifestyle Group is a proud record of achievement, with a strong relationship to its members and the community from which it has grown. Our continuing success is a result of our relevance and value as a recreational, sporting, entertainment, and social icon in Sydney's burgeoning west.
Benefits- Competitive casual rate above award rate
- Employee Enterprise Agreement
- Free onsite undercover parking
- Uniforms provided
- Staff Christmas Party
- Staff events - Trivia, Paint & Sip, Karaoke
- Employee Assistance Program - up to 6 sessions annually
- 25% staff discount with our food vendors Marlos All Day and Lusso Bistro
Provide a copy of your resume and cover letter outlining why you would be a suitable candidate for the position.
If you are looking for an exciting opportunity to be part of a dynamic team in a financially secure large Club Group, send through your Resume by clicking on the APPLY NOW Button below.
", "lang_code": "en"}