IT Security Infrastructure Manager
5 days ago
Aversan Inc. is a trusted engineering and electronics manufacturing company delivering leading-edge safety-critical systems to aerospace, defence, and space industries.
This role seeks a qualified IT professional to manage network security infrastructure.
Key Responsibilities:
- Infrastructure Management
- Process tickets in ServiceNow through multiple assignment groups, read architecture diagrams, and construct rules based on those diagrams.
- Manage firewalls and network filters in Enterprise, Stores, and cloud networks.
- Create intrusion prevention policies and configure networking protocols (OSPF, BGP, VLAN, Sub-netting, Load balancing, TCP/IP, DNS, HTTP, TLS, SSH).
- Establish site-to-site and remote-access VPN connectivity and network access control.
- Implement authentication, authorization, and accounting (multi-factor authentication) and web access proxy servers and URL filtering.
- Develop network security policies, document exceptions, and obtain approvals.
- End User Support
- Provide level 2 customer support.
- Image, deploy, and support desktops and laptops.
- Monitor the ticket queue, execute assigned tickets, instruct users, and troubleshoot software/hardware issues via phone, email, chat, and remote control software.
- Troubleshoot system, hardware, software, and operator problems.
- Collaborate with the Workplace team to support necessary tickets.
- Rout or escalate requests to functional teams beyond the Service Desk Team.
- Setup, support, and troubleshoot VTC and VOL.
- Contribute to knowledge base documents.
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