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Healthcare Support Specialist

2 weeks ago

Maitland, New South Wales, Australia PDS Health Full time
Job Description
PDS Health is seeking a skilled Healthcare Support Specialist to join our team. As a Healthcare Support Specialist, you will be responsible for partnering with supported Dentists to gain a financial commitment from patients to start the best course of treatment with urgency.

The primary role of this position is to understand and utilize financial options to support case acceptance, educate patients on treatment choices, overcome common patient objections, and proactively keep Dentist's schedules productive. You will work closely with each patient in a consultative and educational manner while consistently supporting a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).

Responsibilities
  • Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
  • Gain a financial commitment from the patient to start the dentistry that the Dentist is diagnosing for their patient.
  • Achieve proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs.
  • Execute the HC Handoff in partnership with each clinician on every exam patient.
  • Be subject matter expert on all available financial options to give patients choices to start dentistry that fits in their budget.
  • Professionally overcome common patient objections to starting treatment.
  • Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment.
  • E nsure the office is exemplifying the Comprehensive Care Model within the offices as well as referrals outside the office.
  • Active participant in daily morning huddles, monthly team meetings and any other meetings as required.
  • Have a thorough understanding of business imperatives and how the role directly impacts metrics and results.
  • Demonstrate stewardship of the PDS Brand making decisions consistent with the PDS Brand framework.
  • Become knowledgeable on the Mouth Body Connection and supports clinical excellence through comprehensive patient care.
  • Maintain an appropriate professional appearance and demeanor in accordance with company policies; address others professionally and respectfully always.
  • Ensure Compliance with Company policies, as well as State, Federal and other regulatory bodies.