Operational Controls Specialist

6 days ago

Melbourne, Victoria, Australia beBeeRisk Full time $100,000 - $150,000
Operational Risk Management Specialist

We are seeking a detail-oriented professional to fill this operational risk management role.

This position is responsible for safeguarding the operational integrity of our business and partner contact centres, which handle sales, service, credit, and payment-related interactions.

In this capacity, you will identify, document, and evaluate operational controls across Customer Operations, CX, and Growth. You will work closely with key stakeholders to ensure residual risks are clearly understood and managed.

Your work will support the continuous improvement and testing of controls, ensuring our operations remain efficient, compliant, and aligned with regulatory and internal standards.

About the Role

You have a strong understanding of operational risk and control frameworks. You thrive in dynamic environments and are confident engaging with stakeholders across all levels of the business.

  • Experience in contact centre operations, risk management, or a related field.
  • Proven ability to document and standardise line 1 organisational controls.
  • Familiarity with contact centre systems, including CRM platforms such as Salesforce and Genesys.
  • Experience working with offshore contact centre environments.
  • Knowledge of control frameworks such as ISO 27001 and ISO 9001.

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