Exceptional Customer Service Professional

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerCentric Full time $72,000 - $96,000

Job Description

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The Vitality Member Service Representative is responsible for delivering exceptional service to members, advisers and external stakeholders within agreed turnaround times and in line with business operating principles.

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Key Responsibilities

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  • Investigate and resolve member complaints pertaining to expectations versus product rules, business practice and data.
  • Proactively call AIA Vitality members to educate, promote and drive engagement in the program to meet aggressive business targets.
  • Go above and beyond in problem resolution to ensure customers further engagement in the wider AIA Vitality program.
  • Provide feedback on customer trends to the wider team to share consistent issue and resolution knowledge.
  • Identify and provide feedback on areas where process improvement could be beneficial or updates are required.
  • Ensure all KPIs, including productivity and internal quality measures, are met.

Required Skills and Qualifications

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To succeed in this role, you will need:

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  • Strong customer service skills and ability to work from a customer-centric perspective.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Basic knowledge of legislation and compliance issues.

Benefits

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This role offers:

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  • Opportunities for career development and growth.
  • A dynamic and supportive work environment.
  • Competitive salary and benefits package.

Others

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Please note that this role may involve working independently to keep up-to-date with legislative and compliance issues.

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