Customer Service Ambassador

1 month ago


Centennial Park, Australia Australia Post Full time

We are seeking a skilled and enthusiastic Customer Service Ambassador to join our team at Australia Post. As a Retail Customer Service Officer, you will play a vital role in delivering exceptional customer experiences, promoting our products and services, and contributing to the growth of our business.

About the Opportunity

This is an exciting opportunity to work with a dynamic and forward-thinking organization that is committed to making a positive impact in the community. You will be part of a talented team that is passionate about providing outstanding customer service and supporting the needs of our customers.

Key Responsibilities
  • Deliver exceptional customer experiences through personalized service and product knowledge
  • Promote and upsell our products and services to customers
  • Process transactions accurately and efficiently, including cash handling and identity services
  • Assist customers with mail lodgements and other administrative tasks
  • Contribute to a positive and inclusive team culture
About You

To succeed in this role, you will need to have excellent communication and interpersonal skills, as well as a strong passion for delivering exceptional customer service. You will also need to be flexible and able to work in a fast-paced environment.

What We Offer
  • A competitive hourly rate of $33.66, increasing to $35.98 after 6 weeks of training
  • Casual position available, Monday to Friday, 8:45 am - 5:06 pm
  • 12% superannuation
  • Ongoing training and development opportunities

We are an inclusive and diverse workplace that values the contributions of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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