Sydney Retail Operations Director

2 weeks ago

Sydney, New South Wales, Australia Brand Collective Full time

Job Summary

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  • We are seeking a highly experienced and skilled Sydney Retail Operations Director to lead the operations of our NSW Elka Collective stores, ensuring consistency and excellence across all 6 locations.

About the Role

The successful candidate will be responsible for driving sales performance, developing and mentoring teams and store managers, maintaining brand standards, and ensuring exceptional customer experiences at every touch point. You will also play a key role in strategic planning, stock management, and promotional activities in collaboration with the Head of Retail.

Responsibilities

  • Drive sales performance through effective team management, visual merchandising, and customer service initiatives
  • Recruit, train, and develop store managers and retail teams, fostering a positive and motivated working culture
  • Closely monitor store sales performance – acknowledge outstanding results and identify any areas of improvement
  • Ensure execution in store is of exceptional standard across the state
  • Monitor KPIs and provide regular performance feedback to store managers, implementing strategies to improve sales, conversion rates, and customer satisfaction
  • Identify opportunities for business growth and market expansion within the retail space
  • Ensure compliance with health and safety regulations and company policies at all times

Requirements

  • Minimum 3-5 years' experience in retail management, with a proven track record of managing multiple stores or locations
  • Strong leadership skills, with the ability to inspire and motivate a diverse team
  • Excellent communication and interpersonal skills, with the ability to build relationships across teams and with customers
  • Passionate about fashion, with a deep understanding of current trends and the Elka Collective brand
  • Proven ability to drive sales and exceed KPIs in a retail environment
  • Strong organisational skills, with the ability to juggle multiple priorities and deadlines
  • Ability to think strategically, problem-solve, and implement solutions effectively
  • Flexibility to work across multiple locations in Sydney as needed

What We Offer

  • New starter wardrobe
  • Generous quarterly wardrobe allowance to encourage you to wear our brand to work
  • Training and development – we want you to grow and get the most out of your role
  • Monthly bonus incentive (rewards based on KPI achievement)
  • Employee Assistance Program with free access to Mental Health Professionals for when times are tough
  • Free flu vaccines
  • Generous discounts for you and your family across Brand Collective's stable of brands That's up to 50% off Superdry, Hush Puppies, Clarks, Julius Marlow, Elka Collective and many more

How to Apply

We value diversity and inclusion in all forms, thus hire based on capability and performance. If your skills align with the role and company culture, apply today with your current resume and optional cover letter.

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