Medical Support Specialist

1 week ago


Gold Coast, Queensland, Australia Icon Group Full time
Administration Officer - Icon Cancer Centre, Gold Coast

Administration Gold Coast Full Time Icon Cancer Centre Australia

  • 12-Month Full-Time Contract, Monday to Friday – No weekends
  • Competitive Pay and plenty of opportunities to grow and develop your skills
  • Purpose-Driven Work: Support patients in a compassionate, patient-centred environment at our comprehensive cancer care centre
About the Role:
We're seeking an organised and empathetic Medical Administration Officer to join our dynamic team at the Icon Cancer Care Centre Gold Coast. This role is about providing exceptional support to patients as they receive life-changing care. Your key responsibilities will include being the primary point of contact for patients, processing Medicare & private billing, maintaining accurate medical records, and providing high-level customer service.
This position offers the chance to work in a fast-paced and meaningful environment, providing secretarial and reception support across our centre. It's not just about managing paperwork – it's about being part of a team that truly impacts the lives of patients and their families.

Key Responsibilities:
  1. Be the warm and friendly face that welcomes patients and collects their details
  2. Process Medicare & private billing
  3. Maintain accuracy in patient medical records and adhere to privacy standards
  4. Be competent on Excel, Word and Outlook
  5. Provide a high level of customer service by ensuring the appropriate delivery of services to patients and their families
  6. Liaise with patients and their families in a friendly and compassionate manner
Is this you?
We're looking for a proactive, compassionate individual who excels in a medical administration role. You'll need to be organised, detail-oriented, and ready to provide exceptional service to patients during what can be an emotional and challenging time.

Skills & Experience:
  • Previous experience in a hospital, medical practice, or day procedure reception (electronic practice management systems experience highly desirable)
  • Strong understanding of medical reception, radiation oncology, or inpatient services
  • Experience in coordinating maintenance tasks and liaising with contractors is a plus
  • Ability to manage time efficiently, work independently, and collaborate with a team
  • Excellent communication and problem-solving skills, especially in sensitive situations
  • Competence with Windows-based programs such as Email and Word
  • Basic knowledge of medical billing and health insurance claims (Medicare, Private Health Insurance, and DVA)
We are passionate about delivering outstanding care and we're looking for someone who shares our values.

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