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Retail Customer Experience Specialist

3 weeks ago

Forster, New South Wales, Australia beBeeCustomer Full time $40,000 - $64,000
Customer Experience Associate

We are seeking an individual to fill a Customer Experience Associate position in our stores.

This role involves delivering exceptional customer service, working closely with colleagues to create a harmonious work environment, and contributing to achieving key performance indicators (KPIs).

About the Role:
  • Provide outstanding customer experiences consistently exceeding expectations.
  • Work collaboratively with colleagues to foster a positive work environment.
  • Support the achievement of KPIs and contribute to store success.
Key Responsibilities:
  1. Deliver top-notch customer service by engaging customers, responding to their needs, and resolving issues promptly.
  2. Collaborate with colleagues to create a cohesive and supportive team environment.
  3. Participate in initiatives that drive sales growth, improve customer satisfaction, and enhance overall store performance.
  4. Stay up-to-date on product knowledge to effectively communicate benefits and features to customers.
Requirements:
  • A strong passion for delivering exceptional customer experiences.
  • An ability to work effectively as part of a high-performing team.
  • A results-driven mindset with a focus on achieving business objectives.
Benefits:
  • A generous discount on our range of candles and homewares.
  • The opportunity to participate in the dusk monthly bonus program.
  • A supportive environment that encourages growth and development.