Financial Services Professional

1 week ago

Bendigo, Victoria, Australia beBeeCustomer Full time $64,400 - $84,400
Empowering Africa's tomorrow, together…one story at a time.

The role of Cashier in our organization is a key position that involves delivering insurance related operational and administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs). This entails providing exceptional customer service practices while ensuring adherence to Absa Service standards. The successful candidate will be required to select this role has a compensation & benefit impact in Botswana, Kenya, Seychelles. Please contact Reward for details.

Job Summary

This individual will be responsible for dispensing and receiving physical cash, cheques, travellers' cheques, drafts and other financial instruments over the counter to walk-in primarily retail banking customers. When directly receiving customer enquiries, attempt to resolve the enquiry at the first instance by using the bank's systems. Only escalate to the Team Leader or ask the customer to speak to an Inquiries Advisor when all other efforts have been exhausted to resolve the customer's request.

Key Responsibilities:

  • Dispense and receive physical cash, cheques, travellers' cheques, drafts and other financial instruments over the counter to walk-in primarily retail banking customers.
  • Process foreign currency travellers' cheques, either by issuing or cashing such cheques.
  • Verify that all the required information for the transaction is accurate and complete in accordance with the bank's procedures before processing each transaction.
  • Capture all transactions on the bank's system and ensure that all transactions are properly authorized before processing.
  • Undertake end to end cashier duties as well as managing timely cash evacuation and balancing of till, ensuring excellent customer service at the counter.
  • Manage ATMs attached to the outlet and monitor operations reporting any breakdowns to technicians and service providers.
  • Ensure that all transaction records are kept meticulously and in accordance with bank procedures. Make such documents available for review/control purposes when required.

Requirements:

  • Minimum of a certificate or equivalent in any Business-related field.
  • At least 1-2 years' work experience in similar environment.
  • Excellent Organization skills.
  • Excellent oral communication skills.
  • Basic Numeracy and analytical skills.
  • Thoroughness, Customer focused.
  • Keyboard skills to operate relevant Customer Systems and counter terminal.
  • Basic numeracy for maintaining sales records.
  • Communication skills particularly oral.
  • Presentation skills.
  • Excellent interpersonal skills, Planning Skills.
  • Cash-counting technique.
  • Tact and diplomacy when dealing with difficult or angry customers.
  • Basic courtesy to determine customer needs.

Benefits:

  • Selecting this role has a compensation & benefit impact in Botswana, Kenya, Seychelles. Please contact Reward for details.

Other Opportunities:

  • Participate in the branch sales initiatives by effective lead generation.
  • Work to achieve sales and service targets.
  • Provide advice to customers on the cash process to ensure the smooth flow of transactions.
  • Inform customers of the value of using the Customer Feedback system, including explaining to customers how the bank uses their feedback to improve service.
  • Explain the banks procedures, security requirements (such as the requirement to provide sufficient ID when transacting) as well as services to customers.

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